Privacy Policy

Your privacy is important to me. This Privacy Policy explains how Joel Aumakua ("Provider," "I," "me," or "my") collects, uses, discloses, and protects your personal information when you use my website, engage my stretch therapy and mobility training services, or participate in Move Well Days events (collectively, "Services").

By using my website or Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use my website or Services.

Information I Collect

I may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, home address (for in-home sessions), and emergency contact information.
• Health Information: Relevant health history, physical limitations, injuries, surgeries, medications, or conditions you voluntarily share to help me provide safe and effective services. This information is treated with the utmost confidentiality.
• Payment Information: Billing information necessary to process payments. I do not store complete credit card numbers.
• Communication Records: Messages, emails, texts, or call logs exchanged regarding appointments and services.
• Website Usage Data: IP addresses, browser type, device information, pages visited, time spent on pages, and referring URLs, collected through cookies and similar technologies.
• Photos and Videos: Images or recordings taken during sessions or events with your consent for marketing or documentation purposes.

How I Use Your Information

Your information is used to:

• Schedule, confirm, and manage appointments
• Provide personalized stretch therapy, mobility training, and Move Well Days services
• Communicate with you about your sessions, scheduling changes, and relevant updates
• Process payments and maintain financial records
• Ensure your safety during sessions by understanding your health needs
• Improve my services and website experience
• Send occasional promotional communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing

I process your personal information based on:

• Contract Performance: To provide the Services you have requested
• Legitimate Interests: To improve my Services and communicate with you
• Consent: For marketing communications and photo/video usage
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing & Disclosure

I do not sell, trade, or rent your personal information to third parties. Your information may only be shared in the following circumstances:

• With your explicit consent
• With service providers who assist in operating my business (e.g., payment processors, scheduling software), bound by confidentiality obligations
• To comply with legal obligations, court orders, or respond to lawful government requests
• To protect the rights, safety, or property of myself, my clients, or others
• In connection with a business transfer, merger, or acquisition (with notice to you)
• For Move Well Days events, limited information may be shared with the hosting organization as necessary to coordinate the event

Data Retention

I retain your personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Health information and session records are typically retained for a minimum of 7 years. You may request deletion of your data subject to legal retention requirements.

Data Security

I implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of electronic records
• Limited access to personal information on a need-to-know basis
• Use of encrypted communications where appropriate

However, no method of electronic transmission or storage is 100% secure. I cannot guarantee absolute security, and you transmit information at your own risk.

Cookies & Tracking Technologies

This website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links & Services

This website may contain links to third-party websites, social media platforms, or scheduling tools. I am not responsible for the privacy practices, content, or security of these external sites. I encourage you to review their privacy policies before providing any personal information.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information I hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request transfer of your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent for photo/video usage

To exercise any of these rights, please contact me using the information below. I will respond within 30 days.

Children's Privacy

My Services are not directed to individuals under 18 years of age. I do not knowingly collect personal information from minors without parental or guardian consent. For minors participating in Services, a parent or guardian must provide consent and be present or reachable during sessions.

Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. Any changes will be posted on this page with an updated revision date. Material changes will be communicated via email or website notice. Continued use of my Services or website after changes constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Contact Me

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact me at jvaumakua@gmail.com or call 727.666.0384.